Questions? We’d love to help!

How does it work?

  1. 1. Sign up: Choose your plan and join the team.
  2. 2. Get ready: Your exclusive Team Box will be delivered right to your door.
  3. 3. Share the cause: Spread the news, grow the team and tag your posts! #hillsongTEAM

What’s in the box?

Every month we release a new Team Box. Each box is a limited edition curated with a collection of exclusive items from Hillsong and friends. You’ll receive music, messages, devotionals, apparel and more. Our desire is to equip you with life-giving resources to inspire you in every sphere of your life.

Where do you ship?

Team Box is currently available in the USA, Australia, New Zealand, Canada, Netherlands, Spain, Finland, Sweden, France, Germany and UK.

When will I receive my first Team Box?

We ship on the 1st of every month. So if you sign up today, we’ll ship your box on the 1st of next month, and then it should arrive within 2-4 business days in the U.S. *All shipments outside of U.S. will be shipped a few days before the 1st of the month.

How much does each box cost?

Plans are automatically renewed each month and are paid at the time of sign-up.
  • . Month to month: $39 USD per box and automatically renewed each month
  • . 3-month plan: $112 USD paid up front (making each box $37 USD) and automatically renewed every 3 months
  • . 6-month plan: $210 USD paid up front (making each box $35 USD) and automatically renew every 6 months
Additional important information:
  • · FREE shipping in the U.S. and Australia.
  • · Changes to international shipping rates may occur.
  • · Some banks and credit cards charge an international transaction fee of 1% – 3%.
  • · Some countries will charge for VAT (value added tax) upon arrival of resources.
  • · All subscriptions automatically renew at the end of the term unless cancelled or modified prior to the 15th of the month.

How does payment work?

  • · Month to month subscriptions: Your payment card will be charged the same day you join Hillsong Team Box. It will then be automatically charged on the 15th of each month thereafter. You will only be charged one time per box. Example: If you subscribe after April 1st, you will not be charged on April 15th, as your first box will be shipped May 1st, and then you will be charged again on May 15th.
  • · 3-month plan: Automatically renews after 3 months is complete.
  • · 6-month plan: Automatically renews after 6 months is complete.

How do I cancel my subscription?

You can cancel anytime by logging into your account. If you have any questions, feel free to email us at [email protected] and we’ll personally contact you within 2 days or less.

How are refunds handled?

You can get a full refund on your Team Box if you request the refund prior to the box shipping out.

Not able to access your account?

Try logging into your account here.

Interested in featuring a resource in the Team Box?

If you’re interested in having your resource considered for inclusion in Team Box, please contact us at [email protected] and fill out this form

Have other questions?

We’re happy to help! Email us at [email protected] or call 855-405-5878. We’re available Monday – Friday, 9am – 9pm CST.


* WELCOME BOX not available any other way. Resources in WELCOME BOX are valued at $50 or more.